Using Lycamobile is simple, just click below for more information.
How long would it take to SWAP my SIM to a PLUS SIM card?
Swapping your Lycamobile SIM Card to a Lycamobile PLUS SIM Card will take between 3 and 72 hours
Do I have to sign a contract?
No, you do not have to sign a contract to use our prepaid service, however you should read our terms and conditions.
Does Lycamobile offer group porting/multi sub?
Yes, just call Customer Services on 1-845-301-1612 and one of our advisors will help you get started.
Do Lycamobile offer Blackberry plans/will Blackberry Messenger (BBM) work with my Lycamobile?
No, we do not currently offer Blackberry plans. We do provide a 3G mobile network connection which is needed by Blackberry Messenger to connect to Blackberry’s servers, however we cannot guarantee that Blackberry Messenger will work as it is a third party service.
My SIM card is not active
Please dial 622 and enter your Zip code from your cell phone handset when prompted
How can I deactivate my voicemail service?
To deactivate your Lycamobile Voicemail service: dial *185#  followed by the call button
Forgotten PIN / PUK Codes

If you have activated your SIM PIN code and then entered the wrong PIN code into your Lycamobile three times your SIM card will automatically lock. In this case you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.

If you have already joined My Lycamobile you can also find your PUK code displayed there – click here to login.

If not please call our Customer Services team on 1-845-301-1612 and our team will return your call.
 

My Handset is Locked

If your SIM does not work when you first place it into your GSM cell phone, it may be locked. If you have a contract with your current provider, that contract may limit your ability to unlock the phone.
If you have met the terms of your contract, this lock can be removed for free by contacting your current provider directly to request the code which will allow you to remove your SIM lock. 
 

Where can I find my Lycamobile number?
Once you've inserted your new Lycamobile SIM, you can view your number by dialling *613# (or 97#).
What is My Lycamobile?

My Lycamobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools. 

Are there any monthly or hidden charges?

No, never.

How do I contact someone if I have a problem?

Visit the Contact us page for full details of the various ways you can get in touch with us and our rates.

How can I stop receiving unwanted texts or SPAM?

When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining cell phone numbers. One way to avoid SPAM is to be careful about what sites you give your cell number to.

Why is there a flashing envelope on my cell?

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.

How do I make an international call with Lycamobile?

When it comes to making international calls, Lycamobile works in the same way as other cells or fixed line phones. Simply dial the number you need: 011 followed by your country code, then your area code and then the phone number and press the call button..

Please note that most premium voice and text services in other countries cannot be reached from a cell phone service when calling from outside that country.

How do I send a text message from the US to another country with Lycamobile?

Lycamobile works in the same way as other cells when it comes to sending international text messages. Simply text  011 followed by your country code, then your area code and then the phone number and press send.

What mobile handsets can I use with Lycamobile?

The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lycamobile. Please call our Customer Services team on 1-845-301-1612 or 612 from your Lycamobile, if you are unsure about your handset. 
 

My SIM card is lost/ stolen. How do I prevent someone else from using it?

Please contact Customer Services on 1-845-301-1612 as quickly as possible and one of our advisors will help you.

Can I send Premium SMS and make Premium Calls Using Lycamobile?

No we do not offer Premium SMS or Premium Calling as part of our product offering.

I have not used my Lycamobile for a while and it has now stopped working. Why is this?

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 90 days. Unfortunately these SIM cards cannot be reconnected and the cell number also stops being available for you to use after this time.

How much does it cost to access the voicemail?

Your Lycamobile Voicemail service has been automatically activated.

To access your voicemail from your Lycamobile in the US dial 121 (or 91#). Calls to access the voicemail are absolutely free.

How do I activate roaming facility using Lycamobile?
Roaming services are automated and they should work as soon as you travel abroad. If you are unable to access the same, kindly restart your phone and you should be able to use the services without any problem.
What is the Auto recharge and how does it work?
• You can use your debit/credit card to automatically recharge your account.
• This means that when your account reaches a certain level - we will automatically recharge your account with a pre agreed amount of money from your registered credit/debit card.
• This saves you the problem of having to remember to recharge and means that you never run out of credit or experience any unnecessary inconvenience.
Do you offer 4G HSPA +
Yes, plan may vary according to promotions.
What different plans do you offer?
Lycamobile currently only offers Prepaid services and does not have any subscription based plans, however you can use our auto recharge feature to automate the process of adding credit to your account
Does Lycamobile charge taxes on my order?
All charges are inclusive of tax. However, there may be required sales and similar taxes that are required by the state and are charged by the retailer where you purchased your Lycamobile products. There may also be various federal and state fees that Lycamobile must collect or that Lycamobile must pay as part of regulatory requirements that Lycamobile may pass on to its customers.
How do I set up Auto Recharge?

Auto recharge is the best way to always stay connected to your friends and family without running out of credit.
 To set up Auto recharge, you need to
 
 1. Log on to MY LYCAMOBILE.
 2. Complete a recharge using your debit or credit card.
 
While processing a payment, please select the Auto recharge service and set the minimum level of credit you want on your phone at all times. You can also choose from $10, $20, $30, $40, $50, $100 for your recharge.
 
When your credit falls below your minimum level, your phone will be automatically recharged.