Conversion Page Conversion Page Conversion Page Conversion Page Conversion Page

Frequently Asked Questions

How long would it take to swap my SIM to a plus SIM card?

Swapping your Lyca Mobile SIM Card to a Lyca Mobile PLUS SIM Card will take between 3 and 72 hours. To know how to swap your SIM card, please log on to MyLyca Mobile Account, click on Account Manager and select SIM swap.

Do I have to sign a contract?

At Lyca Mobile, we believe in giving you the freedom & flexibility to use of services without any contracts and commitments; therefore, you do not have to sign a contract to use our prepaid service. However, we suggest you read our terms and conditions.

Does Lyca Mobile offer group porting/multi subscription?

Yes, just call Customer Service at 1-866-277-3221 and one of our advisors will help you get started.

Does Lyca Mobile offer blackberry plans/will blackberry messenger (BBM) work with my Lyca Mobile?

No, we do not currently offer Blackberry plans. We do provide a 3G mobile network connection which is needed by Blackberry Messenger to connect to Blackberry’s servers, however we cannot guarantee that Blackberry Messenger will work as it is a third party service.

How to activate my SIM card?

Acitivating your Lyca Mobile SIM card is easy. Just dial 622 and enter your Zip code from your cell phone when prompted.

How can I deactivate my voicemail service?

To deactivate your Lyca Mobile Voicemail service: type *185# followed by the call button.

I have forgotten my PIN / PUK code. Where can I find it?

Your PUK code is displayed on the SIM card holder that came in your starter pack. If you have already registered and have a My Lyca Mobile account, you can find your PUK code displayed there – click here to register if you haven’t registered yet.
Alternatively, you can call our Customer Service at 1-866-277-3221 and they will be happy to help you.

How to unlock my handset?

If your mobile phone screen shows any of the following when you first put your Lyca Mobile SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network.
Please contact your current provider directly to request the code which will allow you to remove your SIM lock.

Where can I find my Lyca Mobile number?

Once you’ve inserted your new Lyca Mobile SIM, you can view your number by dialling *613# (or 97#).

What is my Lyca Mobile?

When a user registers with Lyca Mobile, a My Lyca Mobile account is created. The user can login to check their usage, call history, transaction history, bundle usage and gain access to a lot of useful tools. To register, click here

Are there any monthly or hidden charges?

Lyca Mobile does not believe in hidden charges. Every price you see on our website is what you’ll pay.

How do I contact someone if I have a problem?

For any problems with Lyca Mobile services, please visit our Contact us page for alternative ways of contacting us.

How can I stop receiving unwanted texts or spam?

Unfortunately, Lyca Mobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messages.

Why is there a flashing envelope on my cell?

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones.

How do I make an international call with Lyca Mobile?

When it comes to making international calls, Lyca Mobile works in the same way as other mobiles or landlines.
Simply dial 011 followed by the country code you are calling, then the area code without the first 0 and then the phone number and press the call button.

For example, if you were calling Romania from the US, you would dial 011- 40377 881276 (example is of Lyca Mobile Customer Services).

Please note that most premium voice and text services in other countries cannot be reached from a cell phone service when calling from outside that country.

How do I send a text message from the US to another country with Lyca Mobile?

Lyca Mobile works in the same way as other networks when it comes to sending international text messages. Simply text 011 followed by your country code, then your area code and then the phone number. Then, press send.

Which mobile handsets can I use with Lyca Mobile?

You can use any handset that is compatible with internationally recognised GSM standards. Today, all major manufacturers follow GSM standards. If you are still unsure about your handset, please call our Customer Service at 1-866-277-3221

My SIM card is lost/ stolen. How do I prevent someone else from using it?

Please contact Customer Service at 1-866-277-3221 as quickly as possible and one of our advisors will help you.

Can I send premium SMS and make premium calls using Lyca Mobile?

No. At present, we do not offer Premium SMS or Premium Calling services as part of our product offering.

I have not used my Lyca Mobile for a while and it has now stopped working. Why is this?

Lyca Mobile automatically deactivates SIM cards if not used to make a call or send a text for more than 60 days. Unfortunately, these SIM cards cannot be reactivated and the mobile number will be unavailable for any future use. Please contact Customer Service at 1866-277-3221 as quickly as possible and one of our advisors will help you.

How much does it cost to access the voicemail?

All calls to access the voicemail from other networks are charged at standard rates. Your Lyca Mobile Voicemail service comes automatically activated. In order to access your voicemail from your Lyca Mobile in the US, dial 121 (or 91#).

How do I activate roaming facility using Lyca Mobile?

Roaming services are automated and they should work as soon as you travel abroad. If you are unable to access the same, kindly restart your phone and you should be able to use the services without any problem.

Do you offer 4G HSPA +

Yes, plan may vary according to promotions.

What different plans do you offer?

Lyca Mobile currently only offers Prepaid services and does not have any subscription based plans. However, you can use our auto recharge feature to automate the process of adding credit to your account so that your plan gets renewed every month on its own and you never run out of minutes to connect with your loved ones.

Does Lyca Mobile charge taxes on my order?

All charges are inclusive of tax. However, there may be sales and other taxes (as required by the state) and are charged by the retailer where you purchase Lyca Mobile products. There may also be various federal and state fees that Lyca Mobile must collect or that Lyca Mobile must pay as part of regulatory requirements.

How do I set up auto recharge?

To set up Auto recharge, you need to:

1. Log on to MY LYCA MOBILE.
2. Complete a recharge using your debit or credit card.
3. While processing a payment, please select the Auto recharge service and set the minimum level of credit you want on your phone at all times. You can also choose from $10, $20, $30, $40, $50, $100 for your recharge.

When your credit falls below your minimum level, your phone will be automatically recharged.

Is this website accessible?

Lyca Mobile is committed to diversity and inclusion and has implemented the Accessibe plugin to ensure that everyone who visits our website can fully and independently understand, navigate, and interact with technology functions and features easily and effectively. Just click on the Accessibe icon at the bottom left of your screen to get started. We also urge you to learn more about optimizing your technology by visiting these third party sites that match the operating system or device you use:Microsoft users; Apple users; Android users; and Ability Net My Computer My Way (for a general guide to optimizing your computer’s accessibility features and functionality).

Skip to main content

Skip to Main Content - Keyboard Accessible

This is the hidden content.