FAQs

How long would it take to swap my SIM to a plus SIM card?

Swapping your Lycamobile SIM Card to a Lycamobile PLUS SIM Card will take between 3 and 72 hours. To know how to swap your SIM card, please log on to MyLycamobile Account, click on Account Manager and select SIM swap.

Do I have to sign a contract?

At Lycamobile, we believe in giving you the freedom & flexibility to use of services without any contracts and commitments; therefore, you do not have to sign a contract to use our prepaid service. However, we suggest you read our terms and conditions.

Does Lycamobile offer group porting/multi subscription?

Yes, just call Customer Services on 1-845-301-1612 and one of our advisors will help you get started.

Does Lycamobile offer blackberry plans/will blackberry messenger (BBM) work with my Lycamobile?

No, we do not currently offer Blackberry plans. We do provide a 3G mobile network connection which is needed by Blackberry Messenger to connect to Blackberry’s servers, however we cannot guarantee that Blackberry Messenger will work as it is a third party service.

How to activate my SIM card?

Acitivating your Lycamobile SIM card is easy. Just dial 622 and enter your Zip code from your cell phone when prompted.

How can I deactivate my voicemail service?

To deactivate your Lycamobile Voicemail service: type *185# followed by the call button.

I have forgotten my PIN / PUK code. Where can I find it?

Your PUK code is displayed on the SIM card holder that came in your starter pack. If you have already registered and have a My Lycamobile account, you can find your PUK code displayed there – click here to register if you haven’t registered yet.
Alternatively, you can call our Customer Services team on 1-845-301-1612 and they will be happy to help you.

How to unlock my handset?

If your mobile phone screen shows any of the following when you first put your Lycamobile SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network.
Please contact your current provider directly to request the code which will allow you to remove your SIM lock.

Where can I find my Lycamobile number?

Once you’ve inserted your new Lycamobile SIM, you can view your number by dialling *613# (or 97#).

What is my Lycamobile?

When a user registers with Lycamobile, a My Lycamobile account is created. The user can login to check their usage, call history, transaction history, bundle usage and gain access to a lot of useful tools. To register, click here

Are there any monthly or hidden charges?

Lycamobile does not believe in hidden charges. Every price you see on our website is what you’ll pay.

How do I contact someone if I have a problem?

For any problems with Lycamobile services, please visit our Contact us page for alternative ways of contacting us.

How can I stop receiving unwanted texts or spam?

Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messages.

Why is there a flashing envelope on my cell?

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones.

How do I make an international call with Lycamobile?

When it comes to making international calls, Lycamobile works in the same way as other mobiles or landlines.
Simply dial 011 followed by the country code you are calling, then the area code without the first 0 and then the phone number and press the call button.

For example, if you were calling Romania from the US, you would dial 011- 40377 881276 (example is of Lycamobile Customer Services).

Please note that most premium voice and text services in other countries cannot be reached from a cell phone service when calling from outside that country.

How do I send a text message from the US to another country with Lycamobile?

Lycamobile works in the same way as other networks when it comes to sending international text messages. Simply text 011 followed by your country code, then your area code and then the phone number. Then, press send.

Which mobile handsets can I use with Lycamobile?

You can use any handset that is compatible with internationally recognised GSM standards. Today, all major manufacturers follow GSM standards. If you are still unsure about your handset, please call our Customer Services team on 1-845-301-1612

My SIM card is lost/ stolen. How do I prevent someone else from using it?

Please contact Customer Services on 1-845-301-1612 as quickly as possible and one of our advisors will help you.

Can I send premium SMS and make premium calls using Lycamobile?

No. At present, we do not offer Premium SMS or Premium Calling services as part of our product offering.

I have not used my Lycamobile for a while and it has now stopped working. Why is this?

Lycamobile automatically deactivates SIM cards if not used to make a call or send a text for more than 90 days. Unfortunately, these SIM cards cannot be reactivated and the mobile number will be unavailable for any future use. Please contact customer services on 1845-301-1612 as quickly as possible and one of our advisors will help you.

How much does it cost to access the voicemail?

All calls to access the voicemail from other networks are charged at standard rates. Your Lycamobile Voicemail service comes automatically activated. In order to access your voicemail from your Lycamobile in the US, dial 121 (or 91#).

How do I activate roaming facility using Lycamobile?

Roaming services are automated and they should work as soon as you travel abroad. If you are unable to access the same, kindly restart your phone and you should be able to use the services without any problem.

Do you offer 4G HSPA +

Yes, plan may vary according to promotions.

What different plans do you offer?

Lycamobile currently only offers Prepaid services and does not have any subscription based plans. However, you can use our auto recharge feature to automate the process of adding credit to your account so that your plan gets renewed every month on its own and you never run out of minutes to connect with your loved ones.

Does Lycamobile charge taxes on my order?

All charges are inclusive of tax. However, there may be sales and other taxes (as required by the state) and are charged by the retailer where you purchase Lycamobile products. There may also be various federal and state fees that Lycamobile must collect or that Lycamobile must pay as part of regulatory requirements.

How do I set up auto recharge?

To set up Auto recharge, you need to:

1. Log on to MY LYCAMOBILE.
2. Complete a recharge using your debit or credit card.
3. While processing a payment, please select the Auto recharge service and set the minimum level of credit you want on your phone at all times. You can also choose from $10, $20, $30, $40, $50, $100 for your recharge.

When your credit falls below your minimum level, your phone will be automatically recharged.

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