As a company that provides products and services over the internet, we understand the importance of security. For this reason we have created highly secure facilities to give you confidence when making an online payment and when you provide your personal details to us. Security and fraud protection are important to us and are highly monitored in all parts of our website where applicable.
We use Secure Sockets Layer (SSL) technology to encrypt your details when they are sent from your computer to our system. This ensures that your details are kept private except where we have advised you otherwise in our terms and conditions.
When you log into your My Lycamobile account and you process a payment, a padlock will be visible in the search bar of your web browser. This means that you are in secure mode which you should always be in when entering personal or payment details on any website.
Being in secure mode means all your details are encrypted for increased security (128 bit). We use advanced encryption by Network Solutions Certificate Authority so that your card details are safe.
Our Tip: Always close your internet browser after you have processed an online payment, especially when you have used a shared computer. This will usually delete temporary Internet cookies from any sites that you may have visited and log you out from your account on transactional websites.
Lycamobile participates in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card. It is aimed at protecting your details when making online payments by ensuring your card is not being used by someone else and is now becoming a standard across all eCommerce websites.
Lycamobile may send you emails from time to time but we would never send an email asking for your security information or log on details, or direct you to a web page that asks for this information.
If you receive an email that appears to be from Lycamobile that you suspect is fraudulent, do not click on any links contained within the email or provide any credit card or log on details. If you are not sure how to identify a phishing email please click on the following link read more about cybercrime.