If you're having issues accessing the internet even with an active data plan on a Lyca Mobile connection, there are a few general troubleshooting steps you might consider:

Here are the reasons why your Lyca Mobile data may not be working even if you have an active plan.

• You have run out of the allocated data allowance.
• Your APN (Access Point Name) settings are incorrect.
• You are in a location with poor network reception.
• You have reached the data limits set on your phone.

Below are some recommended troubleshooting tips.

• Ensure the Mobile Data option is turned on.
• Check whether you have sufficient data balance.
• Restart your device. Most connectivity issues are resolved with a simple device restart.
• Visit this page to verify APN information or set up an APN manually.
• Ensure you have not enabled data limits on your phone.
• Check the strength of Lyca Mobile coverage here.

If everything fails, reach out to our customer support for further assistance. You can either
      

• Dial 612 from your Lyca Mobile number.
• Dial 1-866-277-3221 if you’re using a different operator.
• Dial 1-845-301-1612 if you’re outside the US.