How to 

Activating your new SIM and Prepay Plan is a simple process. Follow these steps to begin:

Insert Your SIM Card:

Gently insert your new SIM card into your mobile phone, ensuring it's securely placed in the SIM card slot.

Power On Your Device:

Turn on your mobile phone. It may take a moment for your phone to recognize the new SIM card.

Activation SMS:

a. Dialed from Customer device after the sim is inserted 612 and follow the prompts to activate the sim. 
b. Customer can try to make a call and it will automatically redirect to the activation process.

Restart Your Phone:

As a best practice, restart your phone after receiving the activation SMS. This ensures that all services are functioning correctly and that your phone is fully operational.

Verify Your Plan:

To confirm that your Prepay Plan is active and that you have the services you require, you can either dial a short code *619# or use the Lyca Mobile app or log in to your My Lyca account on our website.

If you encounter any challenges during the activation process or need assistance, please do not hesitate to reach out to our customer support team. We are here to help