General

We are sorry to hear you're experiencing issues with our SIM in your handset. If other SIM cards are working fine in the same phone, there are a few potential reasons for this:

Your handset might be locked to a specific carrier or network. Some phones are designed to only work with the SIM card from the carrier they were purchased from, unless they are unlocked.

The SIM card might not have been activated properly. We recommend ensuring that the SIM has been activated as per the instructions provided.

It's also possible that the SIM card might be faulty.

To resolve this, I'd recommend the following steps:

• Double-check if your phone is unlocked. If it's locked, you may need to contact your previous carrier to unlock it.

• Ensure that the SIM card is properly activated.

If you still face issues, we can provide you with a new SIM card to ensure there's no fault with the current one.

Please reach out to our customer service team for further assistance or to receive a replacement SIM card. We're here to help and ensure you have a seamless experience with Lyca Mobile.