General
What does the shutdown of 2G mean for you?
Our underlying carrier has announced plans to begin reducing the capacity and coverage of its 2G (GSM) network starting as early as September 1, 2024. This transition is part of a broader effort to enhance network performance by reallocating resources to more advanced technologies like 4G LTE and 5G.
Impact on Your Device
2G-Only Devices: If you are using a device that exclusively supports 2G, you will no longer have access to our network after the shutdown, resulting in a complete loss of service. Affected Lyca Mobile subscribers will receive notifications.
3G and Non-VoLTE 4G Devices: Devices that rely on 3G or older 4G technology without VoLTE (Voice over LTE) support will also experience service disruptions.
4G LTE and 5G Devices: If your device supports 4G LTE or 5G and has VoLTE capability, your service will continue without interruption.
Ensuring Uninterrupted Service
To maintain seamless connectivity, please take the following steps:
Verify Device Compatibility:
Check Network Settings: Ensure that your device's network settings have 4G or LTE enabled.
Enable VoLTE: Activate VoLTE (Voice over LTE) in your device settings to ensure voice call compatibility.
Enable Wi-Fi Calling: Turn on Wi-Fi Calling to enhance indoor coverage and call quality.
Upgrade If Necessary:
Assess Your Device: If your current device does not support 4G LTE, 5G, or VoLTE, consider upgrading to a compatible model to avoid service disruption.
Seek Assistance:
Contact Customer Support: Our customer service team is available to provide guidance and support. Reach out at 1-866-277-3221 for personalized assistance.
We are committed to ensuring a smooth transition and are here to support you through this change. Thank you for being a valued Lyca Mobile customer.
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