General

Why isn't my SIM working in my phone when other SIMs do?

Follow the steps below if your Lyca Mobile SIM card is lost or has been stolen.

Call 1-866-277-3221 and report the incident to our customer support as soon as possible. They will temporarily suspend or deactivate the Lyca Mobile SIM card, preventing unauthorized use.
If your smart device with a Lyca Mobile connection was stolen, file a complaint with the local law enforcement. Keep essential device information, like the serial number, handy when filing the complaint. You can usually find the serial number in the box the device came in.
Applications like Find Devices (iOS) and Find Hub (Android) allow users to remotely track, secure, and erase information from their lost/stolen devices. Make sure your device is registered for these services.
As a precautionary measure, change the passwords of all accounts (email, social media, and shopping apps) related to the device. It is also recommended to change the PINs of credit/debit cards and virtual wallets linked to the device.

Visit your nearest Lyca Mobile store to get a replacement SIM card with the same number.