General

If you believe you are eligible, follow these steps to request your refund.

Method 1: Contact Lyca Mobile Customer Support

• Call Lyca Mobile Customer Service: From a Lyca Mobile number dial +1-866-277-3221 (Free) or +1-845-301-1612 from abroad or you can reach us via our chatbot.

• Explain your refund request and provide the required details: Provide your Lyca Mobile number along with the transaction date and amount when requesting a refund. Clearly state the reason for your request so customer support can verify the transaction and proceed with the refund process.

Method 2: Request a Refund via Email

If you prefer email communication, you can send your request to [email protected] with the subject: "Refund Request – [Your Lyca Mobile Number]". 

Include the following details in your email:

• Full Name

• Lyca Mobile Number

• Date & Time of Payment

• Amount Paid

• Payment Method

• Reason for Refund Request

• Screenshot or proof of the transaction

Once submitted, your request will be reviewed by the Lyca Mobile team. You will be updated on the outcome after the review, which may take up to 7 working days.

What to Do If Your Refund is Delayed?

If your refund has not been processed within the expected timeline, follow these steps:

• Check your email/SMS for any updates from Lyca Mobile.

• Contact customer service at +1-866-277-3221 (Free) or +1-845-301-1612 from abroad to ask about your refund status.

• If paid via card, contact your bank to see if they have received a refund request. 

Need more help? Visit the Lyca Mobile Help Centre for further support.